Upgrade your Windows 7 OS to Windows 10.

Update your Windows 7 OS to the latest updates through Windows Server Update Services (WSUS).

Perform either of the two options below to fix the issue: If you are using a Windows 7 version that does not support SHA-2, the drivers for your device will not be installed correctly. Confirm that Synapse detects all devices. Razer Products use SHA-2 digital certificates for their drivers. After logging in, disconnect all Razer devices, then open Synapse.

Restart your PC to completely uninstall the drivers.

Right-click on the unused drivers then select “Uninstall device”.

Remove old drivers from the Device Manager.

Clean reinstall your Razer Synapse 2.0 if the issue persists.

Install any available update and restart your computer.

If the device is working properly on a different computer, have the USB port on your PC checked by the manufacturer or a reputable technician.Įnsure the device is properly plugged in and connected directly to the computer and not through a USB hub.Ĭonnect the device to a different USB port if the issue persists. Test the device on another PC to isolate the cause of the issue.

How to connect razer mouse to synapse